Safe Play Commitment

Responsible Gaming
at apkp

apkp is committed to providing a safe, fair, and enjoyable environment for all players in Bangladesh. Our responsible gaming framework gives you the tools, guidance, and support you need to stay in control — every session, every day.

21+ Only
SSL Secured
24/7 Support
Deposit Limits
Self-Exclusion Available
Our Commitment

Playing Smart Starts Here

At apkp, we believe that betting and casino games should always be a form of entertainment — never a source of financial stress or personal hardship. That is why responsible gaming is built into the very foundation of everything we do, from account creation to every single transaction.

We recognise that a small number of users may develop an unhealthy relationship with gambling. apkp has invested in a comprehensive responsible gaming programme specifically designed for the Bangladesh market, covering deposit controls, session monitoring, voluntary self-exclusion, and direct connections to professional support resources — all available in English, around the clock.

Fair Play Certified 21+ Enforced
Deposit Limits
Set daily, weekly, or monthly deposit caps in Bangladeshi Taka (৳) directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours.
Self-Exclusion
Voluntarily suspend your apkp account for a defined period — from 30 days up to five years. During exclusion, no deposits, bets, or logins are permitted on your account.
Time-Out Feature
Need a short break? The time-out tool lets you pause your account for 24 hours, 7 days, or 30 days without a full exclusion. Your account and balance remain intact for your return.
Loss Limits
Define the maximum amount in ৳ you are comfortable losing within a set timeframe. apkp will automatically pause your session when that threshold is reached, protecting your bankroll.
Responsible Gaming Tools

Six Ways apkp Keeps You in Control

Every tool listed below is available free of charge to all registered apkp players. Access them via your account dashboard or by contacting our support team at any time.

Flexible Deposit Controls
apkp allows you to set your own deposit limits in Bangladeshi Taka across daily, weekly, and monthly windows. You decide how much is comfortable — apkp enforces it automatically. Lowering a limit takes effect immediately; raising one is subject to a mandatory 24-hour cooling-off period to prevent impulsive decisions.
Voluntary Self-Exclusion
If you feel you need a significant break from gambling, self-exclusion lets you close access to your apkp account for between 30 days and five years. During this period, all betting, casino, and live game access is blocked. Re-activation requires a formal review by our responsible gaming team and a mandatory cooling-off period.
Session Time Reminders
apkp can send you on-screen notifications after every 30, 60, or 90 minutes of continuous play, reminding you how long you have been active and displaying a summary of your net activity during that session. Studies consistently show that awareness of time spent is one of the most effective responsible gaming interventions.
Reality Check Displays
During slot, live casino, and sports betting sessions, apkp can display periodic on-screen reality checks that show you your current session profit or loss, the time elapsed, and your remaining balance. These prompts are designed to encourage conscious, informed decisions rather than automatic or emotionally driven play.
Account Activity History
Your apkp account dashboard provides a full, transparent transaction history showing all deposits, withdrawals, bets placed, and net results — sorted by date and game type. Reviewing your activity regularly is a healthy habit that helps you make informed decisions about your playing patterns and spending behaviour.
24/7 Support Access
Our dedicated responsible gaming support team is available around the clock via email at [email protected]. If you are concerned about your own gambling behaviour, or about someone you know, reach out to us immediately. All responsible gaming enquiries are treated with complete confidentiality and compassion.
Warning Signs

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or experience. Understanding the warning signs is the first step toward getting help. Review the behaviours below honestly — they apply to sports betting, casino games, and all other forms of gambling.

Chasing losses means placing additional bets specifically to recover money you have already lost. This is one of the most common and most dangerous gambling behaviours. The belief that a winning streak is "due" is a cognitive distortion — each bet is independent, and past results have no influence on future outcomes.

Using borrowed money — whether from family, friends, bKash credit, or any loan product — to fund gambling activity is a serious warning sign. Gambling should only ever be funded from discretionary income that you can afford to lose entirely without impacting your daily life or financial obligations.

Regularly spending far longer gambling than you intended, or being unable to stop once you have started, is a key indicator of compulsive behaviour. If you frequently miss meals, skip sleep, or neglect work or family responsibilities because of gambling sessions, this is a pattern that warrants attention.

If your emotional state — whether you feel happy, anxious, irritable, or depressed — is heavily driven by whether you won or lost your last bet, this dependency is unhealthy. Gambling should not be the primary source of emotional highs or lows in your day-to-day life.

Concealing the amount of time or money you spend gambling from family members, partners, or friends is often a sign that you already know your behaviour has crossed a line. Secrecy and dishonesty about gambling are strongly associated with problem gambling and financial harm.
Self-Assessment

Is My Gambling Under Control?

Reflect honestly on the questions below. This is not a clinical diagnostic tool — it is a personal awareness exercise designed to help you assess your relationship with gambling. If you answer "yes" to three or more questions, we strongly encourage you to contact our responsible gaming team or one of the external support resources listed further down this page.

1 Have you ever bet more money than you could comfortably afford to lose?
2 Have you needed to increase your bet sizes to feel the same level of excitement?
3 Have you returned to gambling the next day to try to win back money you lost?
4 Have you lied to family or friends about how much time or money you spend gambling?
5 Have you ever missed work, school, or important family time because of gambling?
6 Have you ever felt restless, irritable, or anxious when trying to stop gambling?
7 Have you borrowed money or sold possessions to fund your gambling activity?
8 Do you think about gambling frequently even when you are not actively playing?
If You Answered Yes to Several Questions

Please reach out to our responsible gaming team at [email protected] — your enquiry will be handled with complete discretion. You can also contact external support resources listed in the section below.

Account Controls

Available Responsible Gaming Tools

The table below summarises every responsible gaming tool available on the apkp platform, how to activate each one, and how quickly each takes effect once requested.

How to Access These Tools

All responsible gaming controls can be accessed by logging into your apkp account and navigating to Account Settings → Responsible Gaming. Alternatively, you can request any of these tools directly by emailing [email protected] from your registered email address. Our team will confirm the activation of any limit or exclusion within one hour during business hours.

Tool Description Duration Options Takes Effect Status
Deposit Limit Cap on total deposits within a set period Daily / Weekly / Monthly Immediately (decreases); 24hrs (increases) Self-Service
Loss Limit Maximum net loss allowed in a period Daily / Weekly / Monthly Immediately (decreases); 24hrs (increases) Self-Service
Session Time Limit Maximum continuous play time per session 30 / 60 / 90 / 120 minutes Next session Self-Service
Reality Check Periodic on-screen activity summary prompt Every 30 / 60 / 90 minutes Current session Self-Service
Time-Out Temporary account pause with balance preserved 24 hours / 7 days / 30 days Immediately Self-Service
Self-Exclusion Full account suspension for extended period 30 days / 90 days / 1 yr / 5 yrs Within 1 hour of request Via Support
Permanent Closure Irreversible account closure with withdrawal of remaining balance Permanent Within 24 hours Via Support
Minor Protection

Age Verification & Child Safety

apkp strictly enforces an age restriction of 21 years and above for all registered accounts. No individual under the age of 21 is permitted to open an account, make a deposit, place a bet, or access any real-money game on the apkp platform. This restriction applies to all players in Bangladesh without exception.

How We Verify Your Age
  • Date of birth is collected at registration and cross-referenced during KYC verification.
  • Valid government-issued photo ID (NID, passport, or driving licence) is required before first withdrawal.
  • Accounts flagged as potentially underage are suspended immediately pending full verification.
  • Any account found to belong to a person under 21 is permanently closed and all funds are returned to the payment source.
Protecting Minors in Your Household

If you share a device with younger family members, we strongly recommend using device-level parental controls, keeping your apkp login credentials private, and logging out completely after every session. If you suspect a minor has accessed your apkp account, contact us immediately at [email protected].

Our Approach

Responsible Gaming by the Numbers

apkp's responsible gaming programme is an ongoing, data-informed effort. The indicators below reflect our internal benchmarks and commitments — not claimed statistics — and represent the standards we hold ourselves to across the Bangladesh player base.

KYC Completion Rate Target98%
Support Response Time (RG Queries)Under 1 Hour
Self-Exclusion Activation SpeedWithin 1 Hour
Deposit Limit Adoption Among Active PlayersGrowing
Underage Account Block Rate100% Target
Our Pledge to Bangladesh Players

apkp pledges to continuously improve its responsible gaming infrastructure, staff training, and player education resources. We treat every responsible gaming request — no matter how small — with the same urgency and respect as any other critical account matter.

Step-by-Step

How to Request Self-Exclusion

Requesting self-exclusion at apkp is straightforward and confidential. The process below applies whether you are taking a short break or seeking a long-term suspension. Our responsible gaming team is on hand at every step.

Step 1 — Choose Your Duration
Decide whether you want a time-out (24 hours to 30 days) or a full self-exclusion (30 days to 5 years). Both are valid options and there is no judgment attached to either choice.
Step 2 — Access Account Settings or Contact Support
Navigate to Account → Responsible Gaming → Self-Exclusion in your dashboard, or email [email protected] with your registered email address and your chosen exclusion period.
Step 3 — Confirm Your Request
You will receive a confirmation email within one hour. The exclusion is activated on receipt of that confirmation. No further action is required on your part.
Step 4 — Exclusion Active
Your account is fully suspended. All marketing communications from apkp are paused. If you attempt to log in, you will see a notice directing you to responsible gaming support resources.
Step 5 — Re-activation (After Exclusion Period)
Re-activation is not automatic. You must contact our responsible gaming team after the exclusion period ends and complete a brief wellbeing review before your account can be reopened. A mandatory 7-day additional cooling-off window applies.
External Support

Getting Help Beyond apkp

apkp encourages any player who feels that gambling is negatively affecting their life to seek professional support. The organisations and resources below offer confidential assistance to individuals and families affected by problem gambling. All services listed are independent of apkp.

Gamblers Anonymous
An international peer support fellowship for people who have a gambling problem. Meetings and resources available online. Website: gamblersanonymous.org (independent resource — not affiliated with apkp).
GamCare
GamCare provides free information, support, and counselling for anyone affected by gambling problems. Online chat and helpline available. Website: gamcare.org.uk (independent resource).
BeGambleAware
A leading responsible gambling charity offering self-help tools, information about treatment options, and a directory of support services. Website: begambleaware.org (independent resource).
apkp Support Team
Our own responsible gaming specialists are available 24/7. Send an email to [email protected] from your registered address. All conversations are strictly confidential and handled with care.
Remember: Gambling Should Always Be Fun

The golden rule of responsible gaming is simple — only gamble what you can afford to lose, and stop before it stops being fun. If at any point a session at apkp feels more like an obligation than entertainment, that is the right moment to take a break. Use our time-out tool, step away, and return refreshed when you are ready. Your wellbeing always comes first.

Healthy Habits

Tips for Keeping Gambling Enjoyable

Following these simple habits will help ensure your experience at apkp always stays positive, controlled, and genuinely entertaining.

Set a Budget Before You Play
Decide on a fixed amount in ৳ that you are comfortable spending before you open any game. Treat this as an entertainment expense — not an investment.
Limit Your Session Length
Use our session timer to cap each play session. Taking regular breaks improves decision-making and helps you stay aware of how much time and money you are spending.
Never Gamble to Relieve Stress
Gambling under emotional distress, financial pressure, or boredom significantly increases the risk of impulsive decisions. Play only when you are in a calm, positive state of mind.
Treat Winnings as a Bonus
Never count on gambling winnings as a source of income. Any win is a bonus on top of your entertainment experience — withdraw it, enjoy it, and never rely on it.

Play Responsibly — Enjoy apkp at Its Best

Browse our cricket betting markets, explore top slots, or visit the apkp Casino — all within the safe, controlled environment our responsible gaming tools provide. Remember: 21+ only, play within your means, and have fun.

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