Help Centre
apkp Frequently Asked
Questions
Everything you need to know about registering, depositing via bKash or Nagad, cricket betting, slots, bonuses, and account security on apkp — answered clearly in English for players across Bangladesh.
This page is your complete reference guide to the apkp platform, compiled specifically for players in Bangladesh. Whether you are new to apkp and working through your first registration, trying to understand how bKash and Nagad deposits work, looking for clarity on wagering requirements, or concerned about responsible gaming tools — you will find a direct, honest answer below.
Our FAQ is organised into five thematic sections covering account and registration, deposits and withdrawals, games and gameplay, bonuses and promotions, and safety and responsible gaming. Use the category cards below to jump straight to the section most relevant to you, or scroll through all 25 questions at your own pace.
Account & Registration
5 Questions
Creating an apkp account takes under two minutes. Visit apkp.io, click the registration link, and fill in your full name, date of birth, mobile number, and a secure password. You must be at least 21 years old to register. Once submitted, a verification code is sent to your mobile number — enter it to activate your account and you are ready to deposit and play.
apkp requires a valid government-issued photo ID for KYC verification before processing your first withdrawal. Accepted documents include your National Identity Card (NID), passport, or driving licence. A selfie holding your ID may also be requested. KYC is typically reviewed within 24 hours, and you will receive a confirmation email once your account is fully verified.
The minimum age to register and play on apkp is 21 years old. This applies to all players in Bangladesh without exception, covering sports betting, live casino, slots, and all other real-money games. apkp enforces this through date-of-birth collection at registration and mandatory KYC document verification before the first withdrawal is processed.
To reset your apkp password, click the 'Forgot Password' link on the login page and enter your registered mobile number or email address. A one-time reset code will be sent to you within a few minutes. Enter the code, create a new strong password, and log back in. If you do not receive the reset code within 10 minutes, check your spam folder or contact [email protected].
No — apkp strictly permits only one account per player. Duplicate accounts are against our Terms and Conditions and may result in the suspension of all associated accounts and forfeiture of any balances or bonus winnings. If you believe a duplicate account was created in error, contact our support team immediately at [email protected] to resolve the issue.
Deposits & Withdrawals
6 Questions
bKash deposits on apkp are credited to your account instantly in most cases — typically within 30 seconds to 2 minutes of a successful bKash transaction. If your deposit has not appeared after 15 minutes, first check that the transaction completed on your bKash app, then contact apkp support at [email protected] with your bKash transaction ID and deposit amount so the team can investigate promptly.
The minimum deposit on apkp is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum deposit is ৳500. Card deposits via Visa and Mastercard may have a slightly higher minimum depending on your issuing bank. All deposit minimums are shown clearly on the deposit page at the time of transaction.
The minimum withdrawal amount on apkp is ৳500 across all supported mobile wallet methods, including bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals carry a minimum of ৳1,000. To process a withdrawal, your account must have completed KYC verification and your withdrawal method must match your deposit method for security purposes.
apkp processes withdrawals to bKash, Nagad, Rocket, and Upay within 1 to 4 hours during business hours (8 AM to 10 PM Bangladesh Standard Time, UTC+6). Bank transfers typically take 1 to 3 business days depending on your bank. Withdrawal requests submitted outside business hours are processed the following morning. First-time withdrawals may take slightly longer due to KYC review.
apkp does not charge any platform fees for standard deposits or withdrawals. However, your payment provider — bKash, Nagad, your bank, or card issuer — may apply their own transaction charges, which are outside apkp's control. Always check your provider's fee schedule before initiating a transaction. Withdrawal fees charged by apkp are clearly disclosed on the withdrawal page if any apply.
apkp supports a wide range of payment methods tailored for Bangladeshi players, including bKash, Nagad, Rocket, and Upay for instant mobile wallet transactions. Bank transfers are supported via Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), City Bank, and Sonali Bank. International card payments via Visa and Mastercard are also accepted. All transactions are processed in Bangladeshi Taka (BDT).
Games & Gameplay
5 Questions
Yes — apkp offers betting markets on Bangladesh Premier League (BPL) matches, including match winner, top batsman, total runs, over/under run lines, and Asian handicap markets. BPL betting is available in pre-match and live in-play formats. Markets typically open several days before each fixture and close at the scheduled start time. You can also bet on IPL, T20 World Cup, and Bangladesh Tigers Test and ODI matches.
apkp covers a comprehensive range of bet types across cricket, football, kabaddi, and other sports. Available bet types include match winner, Asian handicap, over/under totals, both teams to score, correct score, first wicket method, top team batsman, accumulator (parlay) bets, and in-play live betting. Cricket-specific markets include ball-by-ball options for major T20 and ODI fixtures.
Yes, apkp is fully optimised for mobile play on Android and iOS devices through any modern browser — no app download is required. The mobile interface scales responsively across all screen sizes, giving you access to sports betting, live casino, slots, and your account dashboard on the go. For the best experience, use an up-to-date version of Chrome or Safari with a stable internet connection.
The RTP for slot games on apkp varies by title and game provider. Most slots from providers such as Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%, which are industry-standard figures. The RTP for each individual slot is published in the game's information panel — tap the 'i' or information icon inside any slot to view the specific RTP before you play.
All games available on apkp use certified Random Number Generator (RNG) technology, which ensures every outcome is statistically random and independent of previous results. Live casino games powered by providers such as Evolution Gaming and Ezugi are streamed from professionally regulated studio environments. apkp's platform is operated under fair play certification standards, and game integrity is continuously monitored.
Bonuses & Promotions
5 Questions
apkp offers a welcome bonus for new players on their first qualifying deposit — the current offer details, percentage match, and maximum bonus amount are displayed on the promotions page after registration. Welcome bonuses are subject to wagering requirements, meaning you must wager the bonus amount a specified number of times before winnings can be withdrawn. Read the full bonus terms on the promotions page before claiming.
A wagering requirement (also called a playthrough requirement) specifies how many times you must bet a bonus amount before you can withdraw associated winnings. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before cashing out. On apkp, you can track your wagering progress in real time through your account dashboard under the Bonuses section.
Yes, apkp periodically offers free spins promotions on selected slot titles from providers including Pragmatic Play and NetEnt. Free spins may be awarded as part of a welcome bonus package, a reload bonus, or a standalone promotion tied to a specific game or calendar event such as Eid or Pohela Boishakh. Winnings from free spins are typically subject to a wagering requirement — full details are listed with each promotion.
apkp operates a tiered loyalty programme that rewards regular players with points on every qualifying bet placed across sports, casino, and slot games. Accumulated points can be redeemed for bonus credits, free spins, or cashback. Higher-tier VIP members receive dedicated account management, faster withdrawal processing, and exclusive promotions. Details of the current loyalty programme structure are available in the promotions section after login.
Yes — apkp regularly runs seasonal promotions aligned with major events in the Bangladesh calendar. During BPL cricket season, players can expect enhanced odds, accumulator boosts, and free bet giveaways on featured matches. Eid promotions typically include deposit bonuses and free spins packages. Pohela Boishakh and other cultural events may also be marked with limited-time offers. Check the promotions page after logging in for the latest active campaigns.
Safety & Responsible Gaming
4 Questions
apkp employs industry-standard 256-bit SSL encryption on all connections, protecting your personal data and financial transactions from interception. Account access is secured with password authentication and optional two-factor verification. apkp does not store full card numbers on its servers, and all payment processing is handled through verified payment partners. Players are encouraged to use a unique, strong password and to log out after every session.
apkp collects only the personal information necessary to operate your account and comply with responsible gaming obligations. Your data is stored on secure servers and is never sold to third-party marketers. Data handling practices are governed by our Privacy Policy, which you can read in full at apkp.io/privacy-policy. If you have a data-related request — such as accessing, correcting, or deleting your data — contact [email protected].
apkp takes problem gambling seriously. To self-exclude, log in to your account and navigate to Account Settings → Responsible Gaming, or email [email protected] directly from your registered address requesting self-exclusion and your preferred duration (30 days to 5 years). Your account will be suspended within one hour of the request being confirmed, and all marketing communications from apkp will be paused for the exclusion period.
If you notice any unauthorised logins, transactions, or changes to your apkp account, change your password immediately using the account settings page and then contact [email protected] with details of the suspicious activity. apkp can temporarily lock your account for security while the matter is investigated. We recommend enabling two-factor authentication and never sharing your login credentials with anyone.
Gambling Should Always Be Fun
If gambling ever stops feeling like entertainment, please reach out. apkp's responsible gaming team is available 24/7 at [email protected]. You can also find independent support through GamCare (gamcare.org.uk) and BeGambleAware (begambleaware.org). Remember: 21+ only, play within your means.
Still Need Help?
Contact Our Support Team
Can't find what you're looking for in the FAQ? Our dedicated support team is here to help players across Bangladesh every day of the week.
Email Support
Send your query to [email protected] from your registered email address. Our team aims to respond within 2 hours during Bangladesh Standard Time business hours (8 AM – 10 PM, UTC+6). Include your username and a brief description of the issue for the fastest resolution.
Live Chat
For real-time help, use the live chat feature available inside your apkp account dashboard. Live chat is staffed by English-speaking agents and is the fastest way to resolve urgent issues such as deposit delays, withdrawal queries, or account access problems.
Responsible Gaming
For self-exclusion requests, deposit limit adjustments, or any responsible gaming concerns, our dedicated team handles these as a priority matter. Contact [email protected] with the subject line "Responsible Gaming" and a member of the specialist team will respond within one hour.
Ready to Play on apkp?
Now that your questions are answered, explore everything apkp has to offer — from live BPL cricket betting and top slots to the full live casino experience. All in English, all in Taka, all built for Bangladesh.