apkp Privacy Policy

1. Introduction

apkp is an online sports betting and casino platform designed for the Bangladesh market, operating in English and processing all transactions in Bangladeshi Taka (BDT). We take the privacy and security of our users' personal data seriously. This Policy has been drafted to give you a clear and honest account of our data practices in plain, accessible English.

As the operator of the apkp platform, we act as the data controller for all personal data collected through the site. This means we are responsible for determining the purposes and means of processing your data and for ensuring that processing is conducted lawfully, fairly, and transparently.

This Policy applies to all personal data we collect when you visit the apkp website, create an account, make a deposit or withdrawal, place a bet, use live casino features, contact our support team, or interact with us in any other way. It does not apply to third-party websites or services that may be linked to or from the apkp platform.

2. Personal Data We Collect

apkp collects personal data through several channels depending on how you interact with the platform. The categories of personal data we collect include the following:

2.1 Registration Data

When you create an apkp account, we collect the information you provide during the sign-up process, which may include your full name, date of birth, residential address, email address, mobile phone number, and your chosen username. This information is necessary to establish and maintain your account and to verify your identity.

2.2 Identity Verification (KYC) Documents

To comply with responsible gaming obligations and to prevent fraud and money laundering, apkp may request copies of identity documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of address documents (utility bills, bank statements) and proof of payment method ownership. These documents are processed securely and retained only as long as required by applicable law.

2.3 Financial and Transaction Data

We collect records of all deposits, withdrawals, bets, and other financial transactions conducted through your apkp account. This includes transaction amounts in Bangladeshi Taka (৳), payment method identifiers (such as your bKash or Nagad mobile number), transaction timestamps, and transaction status information. Full payment card numbers are never stored on apkp servers.

2.4 Usage and Behavioural Data

We automatically collect certain technical and behavioural data when you use the apkp platform, including your IP address, browser type and version, device type, operating system, session duration, pages visited, games played, bet history, and in-platform navigation patterns. This data is collected via cookies and similar tracking technologies (see Section 5).

2.5 Communications Data

If you contact our support team by email or through the platform's messaging system, we retain records of that correspondence including the content of your messages, timestamps, and any attachments you provide. This allows us to track the history of your support interactions and provide consistent, high-quality assistance.

3. How We Use Your Personal Data

apkp uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your apkp account, including verifying your identity and processing KYC checks.
• Transaction processing: Handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial records for your account.
• Service delivery: Providing access to sports betting markets, live casino games, slots, and all other apkp platform features.
• Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, money laundering, and other security threats.
• Legal compliance: Meeting our obligations under applicable anti-money laundering regulations, responsible gaming requirements, and other legal duties.
• Responsible gaming: Monitoring for signs of problem gambling, enforcing account limits and exclusions, and delivering responsible gaming communications where appropriate.
• Customer support: Responding to your enquiries, resolving disputes, and maintaining a record of your support interactions.
• Platform improvement: Analysing aggregated usage data to understand how the platform is used and to develop new features and improve existing ones.
• Marketing communications: Sending promotional emails or in-platform notifications about bonuses, new games, and special offers — but only where you have given us consent to do so, and always with the option to opt out.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

4. Legal Basis for Processing

Where data protection law requires us to identify a legal basis for processing your personal data, apkp relies on the following legal bases depending on the specific processing activity:

• Contractual necessity: Processing that is necessary to perform our contract with you — i.e., to operate your account, process bets and transactions, and deliver the services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate interests: Processing that is necessary for apkp's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time by contacting us or using the opt-out mechanism in any marketing message.

5. Cookies and Tracking Technologies

apkp uses cookies and similar technologies (such as web beacons and local storage) to operate the platform effectively, improve the user experience, and gather analytical insights. Cookies are small text files stored on your device when you visit a website.

5.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and cookies that remember your preferences during a session. Without these cookies, core features of apkp cannot operate correctly.
• Analytics cookies: Used to collect aggregated, anonymised data about how users navigate the platform, which pages are most visited, and where errors occur. This information helps us improve the platform experience.
• Security cookies: Help us detect and prevent fraudulent activity, bot traffic, and suspicious login attempts.
• Preference cookies: Remember choices you have made, such as your preferred language or notification settings, so you do not need to reconfigure them on each visit.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may impair the functionality of the apkp platform. apkp does not use third-party advertising cookies or behavioural targeting cookies for the purpose of serving ads on other websites.

6. Sharing Your Personal Data

apkp does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share personal data only in the limited circumstances described below:

6.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing (bKash, Nagad, Rocket, Upay, Visa, Mastercard gateway operators), identity verification services, IT infrastructure providers, and customer support software vendors. These providers are permitted to process your data only as instructed by apkp and are bound by confidentiality and data protection obligations consistent with this Policy.

6.2 Legal and Regulatory Authorities

apkp may disclose personal data to government bodies, law enforcement agencies, regulatory authorities, or courts where we are required to do so by applicable law, court order, or regulatory mandate, or where disclosure is necessary to protect the legal rights of apkp or to prevent or detect criminal activity.

6.3 Business Transfers

In the event that apkp undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, personal data held by apkp may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will ensure that appropriate data protection protections are maintained and that you are notified of any material change in how your data is controlled.

7. Data Security

apkp implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the apkp platform is encrypted in transit using industry-standard Transport Layer Security (TLS) protocols.
• Encrypted storage: Sensitive personal data, including identity documents and financial records, is encrypted at rest using strong encryption algorithms.
• Access controls: Access to personal data within apkp is limited to authorised employees and contractors who require that access to carry out their job responsibilities. Access rights are reviewed regularly.
• Security monitoring: apkp employs continuous monitoring tools to detect unusual access patterns, brute-force login attempts, and other potential security threats.
• Regular audits: Our security practices and infrastructure are reviewed periodically to identify and remediate vulnerabilities.

Despite these measures, no internet transmission or electronic storage system is completely secure. While we take all reasonable steps to protect your personal data, we cannot guarantee absolute security. If you suspect that your apkp account has been compromised, contact our support team immediately at [email protected].

8. Data Retention

apkp retains personal data for as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law. Our general retention principles are as follows:

• Active account data: Personal data associated with an active apkp account is retained for the duration of the account's existence and for a defined period after account closure.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction to satisfy anti-money laundering and financial record-keeping obligations.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the last transaction, in line with applicable regulatory requirements.
• Support correspondence: Records of support interactions are retained for up to three (3) years from the date of the interaction, unless a longer period is required for dispute resolution.
• Marketing consent records: Records of consent to receive marketing communications are retained for as long as the consent remains active, plus a reasonable period thereafter as evidence of the consent.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to any individual.

9. Your Data Rights

Subject to applicable law and certain conditions, you have the following rights in respect of your personal data held by apkp:

• Right of access: You may request a copy of the personal data apkp holds about you and information about how it is used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to exceptions, including where we are required to retain data by law.
• Right to restriction: You may ask us to restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data based on our legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will verify your identity before processing any request and aim to respond within 30 days. In complex cases, we may extend this period by a further 30 days and will notify you accordingly.

10. Children's Privacy

The apkp platform is strictly intended for adults aged 21 years and above. apkp does not knowingly collect or process personal data relating to individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data promptly and close the associated account.

If you are a parent or guardian and believe that a minor may have created an apkp account using your details or device, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. International Data Transfers

apkp's primary user base is located in Bangladesh. Some of the third-party service providers we engage may be located in, or process data in, countries outside Bangladesh. Where personal data is transferred internationally, apkp takes steps to ensure that appropriate safeguards are in place to protect your data to a standard consistent with the principles set out in this Policy.

Such safeguards may include contractual clauses obligating the recipient to protect the data, transfers to countries recognised as providing adequate data protection, or other mechanisms as appropriate to the circumstances of the transfer. If you have questions about international data transfers, please contact us at the address provided in Section 13.

12. Changes to This Privacy Policy

apkp reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered account holders by posting a notice on the platform or by sending an email to the address associated with your account, before the updated Policy takes effect. The "Last updated" date at the top of this page will reflect the date of the most recent revision.

We encourage you to review this Policy periodically to stay informed about how apkp protects your personal data. Continued use of the platform following the publication of a revised Policy constitutes your acceptance of the updated terms.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how apkp handles your personal data, please contact our support team using the details below. We take all privacy enquiries seriously and will respond promptly.

• Email: [email protected]
• Platform: https://apkp.io
• Response time: Within 48 hours under normal operating conditions
• Support hours: 24 hours a day, 7 days a week
• Language: English

For data rights requests specifically, please use the subject line "Data Rights Request" so your message is directed to the correct team. We may need to verify your identity before processing any request relating to personal data.